Refund & Returns Policy

1. Our Commitment

At Helena Marsh, we take pride in creating premium tie-dye African print garments. We want every customer to be completely satisfied with their purchase.

If you are not satisfied, you may return eligible items in accordance with this policy.

2. Return Eligibility

Customers may return eligible products within 20 calendar days of receiving their order for a full refund.

To qualify for a refund, items must:

  • Be returned within the return period.
  • Be unworn and unused.
  • Be unwashed.
  • Be free from stains, perfumes, deodorants, makeup, or damage.
  • Be returned in original packaging.
  • Include proof of purchase.
  • Have all original tags attached and intact.
Items that do not meet these conditions may not be eligible for a refund.

3. Important Tag Policy

Please Keep the Tag Attached

Customers are strongly advised not to remove the Helena Marsh tag until they are fully satisfied with their purchase. The tag serves as proof of resaleable condition.

Tag Removal and Tampering

We will not accept returns for items where:

  • Tags have been removed.
  • Tags have been reattached.
  • Tags have been altered, damaged, or replaced.
  • Tags show any sign of tampering.

4. Non-Returnable Items

  • Custom-made garments
  • Personalized products
  • Final sale items
  • Gift cards
  • Items damaged due to misuse

5. How to Initiate a Return

  • Contact our customer service team.
  • Provide your order number and proof of purchase.
  • Wait for return approval and instructions.
  • Ship the item as instructed.

Unauthorized returns may be delayed or rejected.

6. Inspection Process

All returned items are inspected upon arrival. Refunds are approved only if:

  • The item is unused and in original condition.
  • Original tags are attached and untampered.
  • Packaging and documentation are included.

7. Refund Processing

Once approved, refunds are issued to the original payment method within 5–14 business days, depending on your payment provider.

8. Shipping Costs

Original shipping costs are non-refundable unless the item is defective, incorrect, or required by law.

Customers are responsible for return shipping costs unless the return is due to our error.

9. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with supporting photographs where possible.

We will resolve the issue through replacement, repair, store credit, or refund where appropriate.

10. Exchanges

Exchanges are subject to availability. If unavailable, a refund may be issued instead.

11. Fraud Prevention

We reserve the right to refuse refunds where fraudulent activity, abuse of policy, or suspicious behaviour is detected.

12. Consumer Rights

Nothing in this policy affects your statutory consumer rights under applicable law.

13. Contact Information

Helena Marsh
Email: your@email.com
Contact No: +44 XXXXX XXXXX