Privacy Policy

1. Introduction

Helena Marsh ("Helena Marsh", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase our products, communicate with us, or otherwise interact with our services.

Helena Marsh is a fashion brand. Specializing in fashion has always been more than clothing.

For many people, what we wear reflects where we come from, what we value, and the stories we carry with us. Clothing can express identity, celebrate heritage, and create a sense of belonging.

Our goal is not to imitate culture. Our goal is to celebrate it.

Helena Marsh was founded with a simple but meaningful vision: to celebrate global cultures through contemporary fashion while helping people maintain a connection to their heritage, wherever they are in the world.

We are committed to appreciation over appropriation, representation over imitation, and storytelling over stereotypes.

By using our website and services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide

Full name
Billing and shipping address
Email address
Telephone number
Payment information
Account login credentials
Customer service communications
Marketing preferences

Information Collected Automatically

IP address
Browser type and version
Device information
Website usage data
Cookies and tracking technologies
Geographic location data (where permitted)

3. How We Use Your Information

Process and fulfill orders
Deliver products and services
Manage customer accounts
Process payments securely
Communicate regarding orders and deliveries
Respond to customer inquiries
Improve website functionality and customer experience
Detect fraud and maintain security
Send marketing communications where consent has been provided
Comply with legal obligations

4. Legal Basis for Processing

Contractual necessity
Legal obligations
Legitimate business interests
Customer consent

5. Sharing of Information

Payment processors
Shipping and logistics providers
Website hosting providers
Marketing service providers
Professional advisors
Government authorities when legally required

We do not sell customer personal information.

6. International Transfers

Personal information may be transferred between the United Kingdom, Nigeria, and other countries where our service providers operate. Appropriate safeguards are implemented to protect personal data during such transfers.

7. Data Retention

We retain personal information only for as long as necessary to fulfill orders, meet legal obligations, resolve disputes, and enforce agreements.

8. Cookies

Our website uses cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, and support marketing efforts.

9. Your Rights

Access your personal information
Correct inaccurate information
Request deletion of personal information
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with a supervisory authority

10. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.